Q: I just placed an order. When will it ship?
A: If your order is in stock we will ship it within 24 hours. If it is out of stock, the item usually ships with in 48 to 72 hours. We will send you an e-mail message when we ship your items to you.

Q: How long does it take for an out of stock item to become available to ship?
A: If it is out of stock, the item usually ships with in 48 to 72 hours. We will send you an e-mail message when we ship your items to you.

Q: I just got an e-mail message saying that my item is unavailable now. What does that mean?
A: This is a rare occurrence. It means that the item is currently out of stock and unavailable at our distributors. It could be some time before it is available. Please e-mail us at sales@darvex.com to check availability of these items.

Q: What is a USPS Delivery Confirmation Number?
A: Every USPS shipment (excluding some APO/FPO addresses) from Darvex.com includes a USPS (United States Postal Service) Delivery Confirmation Number. This is similar to a tracking number but only provides confirmation of shipment and delivery. When your order is shipped, the delivery confirmation number will be e-mailed to the address provided in the order information.

Q: Where can I view the on-line information for my Delivery Confirmation Number?
A: You can view the information here. Just enter the item number and it will display the information for your shipment.

Q: Why isn't my tracking information showing up in the USPS database yet?
A: It sometimes takes up to 24 hours for the information to be updated in the USPS database. Try to check the information again later. If the information still isn't available, please contact us at sales@darvex.com.

Q: How can I use my UPS tracking number to track the delivery of my shipment?
A: You can view the tracking information from the UPS website. When you order is shipped a tracking number will be e-mail to the address provided in the order information.

Q: What is the delivery time for my shipment?
A: All items shipped Priority Mail average 2 to 3 day delivery time. This does not guarantee delivery by a certain date. Although rare, it sometimes takes over 5 days to receive shipments. UPS Ground shipments usually take 3 to 7 days for delivery but it is not guaranteed.

Q: My order hasn't shipped yet. Can I cancel it?
A: Orders can be cancelled until they are shipped out. Please send an e-mail message to sales@darvex.com with your order number. Or better yet, hit REPLY to the ORDER RECEIPT you received when you placed your order and let us know.

Q: What kind of warranty do have I have on the products I buy from Darvex.com?
A: Any defect item will be replaced or a refund will be issued for the item. This must be reported with in 5 days from time the shipment arrives.

Q: What are my options for shipping?
A: We ship via USPS Priority Mail Service. All shipments with Priority Mail (except some APO/FPO addresses) include a USPS delivery confirmation number. We recommend buying insurance which is optional and is available at time of check out We also ship via UPS Ground, 3 Day Select, 2 Day, and Next Day delivery. Please note that UPS can not deliver to a P.O. Box (Only street address). A tracking number is provided for all services and insurance is included in all UPS shipments.

Q: How much will it cost to ship my items?
A: Shipping cost are calculated directly from the USPS and UPS using the weight of the items. All shipments originate from zip code 72753

Q: Can you ship to a different address?
A: If you are paying with a credit card, we can only ship to the address registered with the card issuers bank. This helps prevent fraud and protects consumers.

Q: How long will it take to get my order?
A: All items shipped Priority Mail average 2 to 3 day delivery time. This does not guarantee delivery by a certain date. Although rare, it sometimes takes over 5 days to receive shipments. UPS Ground shipments usually take 3 to 7 days for delivery but it is not guaranteed.

Q: How long before my order ships?
A: If your order is in stock we will ship it within 24 hours. If it is out of stock, the item usually ships with in 48 to 72 hours. We will send you an e-mail message when we ship your items to you.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Personal Checks, Money Orders, and Paypal.com

Q: Do you accept American Express or Discover Cards?
A: No. We only accept Visa/Mastercard

Q: I want to pay with Paypal.com. How does it work?
A: We accept paypal.com payments directly through our website. Just chose paypal as the payment method when you check out and follow the instructions. You will be taken to paypal.com website to make the purchase so your paypal.com information is secure.

Q: Do you sell or distribute any of my user information to other companies?
A: No! All information gathered by our website is only used to process your order. No personal information including credit card information, address, or e-mail address is given or sold to any business or agency.